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Venus Healthcare
NDIS support team at Venus Healthcare helping diverse individuals with disabilities
Person with disability achieving independence with NDIS support services from Venus Healthcare

Welcome to

Venus Healthcare

You Are the Leader of Your Journey

At Venus Healthcare, we believe your journey is unique. Our dedicated, multidisciplinary team works with you to create personalised support plans tailored to your life, your goals, and your way. With us by your side, you'll never walk alone.

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Empowering Independence

We're committed to helping you lead a safer, happier, and more fulfilling life. Our holistic approach ensures you receive the right support, designed just for you, so you can achieve both your short and long-term goals with confidence.

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Our Core Values

Respect

Honouring your individuality, values, and choices with dignity and fairness in an inclusive, non-judgmental way.

Empowerment

Supporting your right to make decisions and lead your life your way, with compassionate guidance to achieve your goals.

Compassion

Genuinely caring for your well-being, fostering kindness, understanding, and a supportive environment.

Integrity

Committing to honesty, transparency, and professionalism, ensuring your safety and trust in our care.

Our Comprehensive Services

Personalised Daily Living Support

Assistance with personal care tasks like bathing, grooming, dressing, and mobility, tailored to your preferences and routines.

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Complex Clinical Care & Nursing

Qualified nursing team provides specialised clinical supports including wound care, catheter management, and medication administration.

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Supported Independent Living (SIL)

Tailored support for daily living, household management, and personal safety to achieve independence in your home.

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Respite & Caregiver Support

Compassionate respite care services giving primary caregivers a break while ensuring high-quality care for your loved one.

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Community Access & Social Engagement

Organised outings, social events, and recreational activities to foster social inclusion and meaningful relationships.

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Transport Services

Safe and reliable transport to appointments, social events, work, or school, tailored to your schedule and mobility.

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Support Coordination & Capacity Building

Proactive support coordinators help navigate your NDIS plan and connect you with services. Skill development programs included.

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Household Assistance

Support with cleaning, laundry, meal preparation, and other essential household tasks for a comfortable living environment.

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Complex Behaviour Support

Positive behaviour support plans for participants with challenging behaviours, improving quality of life and social participation.

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Frequently Asked Questions

The National Disability Insurance Scheme (NDIS) is an Australian scheme that funds costs associated with disability. Venus Healthcare is a registered NDIS provider, helping participants get the most out of their NDIS plans.

Getting started is easy! Contact us via phone, email, or our website form. We'll arrange a consultation to discuss your needs, goals, and how we can best support you under your NDIS plan.

Yes, all our support workers are carefully selected, fully qualified, and undergo continuous training. They are passionate about providing compassionate and professional care.

Venus Healthcare proudly serves communities across New South Wales. Please contact us to confirm service availability in your specific location.

While we primarily offer direct support services and support coordination, our experienced team can guide you in understanding and navigating your NDIS plan to maximize its benefits. Read our complete NDIS planning guide for detailed information.

Your NDIS plan may include capacity building supports, daily living assistance, transport, community access, household tasks, nursing care, and specialized therapies. The specific services depend on your assessed needs and funding allocation. Explore our comprehensive range of NDIS services.

NDIS services are funded by the NDIS, not out-of-pocket costs for participants. The amount you receive depends on your assessed support needs. We work within your allocated budget to provide the most effective support.

We provide flexible care options including overnight support and 24/7 on-call services for participants who require round-the-clock assistance. Our emergency response protocols ensure you always have access to support when needed.

All Venus Healthcare staff undergo comprehensive background checks, police clearances, reference checks, and ongoing training. We maintain strict safety protocols and regular quality audits to ensure the highest standards of care.

Venus Healthcare has 24/7 emergency support lines and established protocols for urgent situations. Our clinical team can provide immediate assistance, arrange emergency medical care, or coordinate with emergency services as needed.

Yes, we believe in continuity of care. Once matched with a support worker, you can request to continue with the same person. We also accommodate preferences for gender, cultural background, and communication style when possible.

Absolutely. Our registered nurses and clinical specialists provide comprehensive support for complex medical conditions including wound care, catheter management, diabetes care, respiratory support, and medication administration.

Our staff receive extensive training in disability awareness, manual handling, infection control, emergency response, cultural competency, privacy and confidentiality, and specialized skills relevant to the services they provide.

We take feedback seriously and have established complaint resolution procedures. Contact us directly with any concerns, and we'll work with you to resolve the issue promptly and professionally.

Yes, Venus Healthcare serves rural and remote communities across NSW. Our support workers travel to provide services in your home, and we coordinate with local resources to ensure comprehensive care delivery.

Yes, your support needs may change over time. We regularly review your plan and can help you request plan adjustments, additional funding, or changes to your support arrangements through the NDIS review process.

While we primarily provide direct support services, our support coordination team can guide you through the NDIS application process, help understand eligibility criteria, and assist with gathering required documentation.

Yes, Venus Healthcare respects cultural diversity and provides culturally appropriate care. We accommodate dietary requirements, cultural practices, language preferences, and work with interpreters when needed.

We adhere to strict privacy laws and maintain confidentiality at all times. All staff receive training in privacy protection, and we have secure systems for storing and handling personal information.

If you're unhappy with your current support provider, contact Venus Healthcare to discuss your needs. We can help you transition to our services and ensure a smooth handover process while maintaining continuity of care.

About Venus Healthcare

Your trusted NDIS service provider in New South Wales. At Venus Healthcare, we are passionate about empowering individuals with disabilities by providing personalised, high-quality support that promotes independence, well-being, and active community participation.

We recognise that every individual has unique needs and aspirations. That's why we take a person-centred approach, designing our services around your lifestyle and goals. Whether you need assistance with daily living, support coordination, or specialised therapies, our dedicated and compassionate team is here to support you.

Our mission is clear: to deliver reliable, professional NDIS services that truly make a positive difference in your life. We are committed to fostering inclusion, respect, and dignity, creating a safe, welcoming environment where you can flourish.

Based in New South Wales, we proudly serve our local communities across the state. Working closely with participants, families, and support networks, we develop holistic solutions that enhance independence and improve quality of life.

Join us on your journey toward greater empowerment and well-being. At Venus Healthcare, your goals are at the heart of everything we do — and we're here to support you every step of the way.

Get in Touch

Send Us a Message

Have questions or ready to start your journey with us? Fill out the form below.

Other Ways to Connect

We're here to listen and support you. Feel free to reach out through any of the channels below.